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Cresto

Help

Shipping & delivery

Processing time

All orders are processed within 1–2 business days. We always do our best to get your order packed and shipped as quickly as possible, while making sure everything is handled properly.

Shipping times

We offer fast and reliable shipping:

  • Denmark: 2–3 business days
  • Worldwide: 3–7 business days

Please note that these times do not include our processing time. Delays can occasionally occur due to customs or courier issues, which are unfortunately out of our control.

Tracking information

Once your order has been shipped, you will receive an email with your tracking number. In some cases, it may take 1–3 business days before the tracking information updates in the system, so don't worry if it doesn't show immediately.

Lost or missing packages

We are not responsible for lost or missing packages once they have been shipped. However, if something seems off, don't hesitate to reach out - we'll always do our best to help you track it down and find a solution.

Incorrect address

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Customs & duties

For international orders, customs fees or import duties may apply once your package reaches your country. These charges are the responsibility of the customer, and we have no control over them.

Split shipments

In some cases, items from the same order may be shipped separately due to logistics. If this happens, you will receive multiple tracking updates.

Contact

If you have any questions or need help with your order, feel free to reach out to us at:

We'll get back to you as soon as possible.

- Team Cresto